FAQ

We offer cleaning services in Colchester, Essex, Ipswich, and London, covering residential and commercial spaces. If you're unsure whether we serve your area, contact us for confirmation.

Yes! We use eco-friendly, non-toxic cleaning products that are safe for children, pets, and allergy-sensitive individuals while ensuring a deep and effective clean.

Not at all! Many of our clients provide access to their property in advance. Our professional cleaners are fully vetted, insured, and trustworthy, so you can have peace of mind.

You can book a cleaning session by:

• Calling us on 07414 132160
• Messaging us on WhatsApp
• Filling out our online quote form

We try our best to accommodate last-minute cleaning requests, but availability depends on our schedule. Contact us as soon as possible to check for openings.

Yes! We provide weekend and holiday cleaning services to fit your schedule. However, bookings for these days should be made in advance.

We accept payment by bank transfer. Our bank details and the payment reference are provided upon booking confirmation; once you have paid, upload your receipt in your customer portal and we will confirm it.

We understand that plans change! Just give us at least 24 hours' notice to reschedule or cancel without any penalties. Last-minute cancellations may incur a fee.

Absolutely! Our cleaners undergo thorough background checks and professional training, and we're fully insured, ensuring you receive reliable and high-quality service.

Yes! If you prefer a specific cleaner and they are available, we will arrange for them to handle your regular cleaning sessions.

Yes, we offer special discounts for customers who book weekly, biweekly, or monthly cleaning services. Contact us to learn more about our package deals.

No, we bring our own professional-grade cleaning supplies and equipment. However, if you have specific product preferences, let us know, and we'll accommodate your request.

Yes! Our move-in cleaning service ensures that your new home is spotless and sanitized before you settle in.

If you are not satisfied with our service, please contact us within 48 hours so we can resolve the issue. We aim for 100% customer satisfaction and will work to make things right.

You can reach our customer support team by:

• Calling 07414 132160
• Messaging us on WhatsApp
• Emailing info@zeragocleaning.co.uk